5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that almost all security guard businesses are capable of supplying the support that property managers want, but too often do not because of a lack of continuing quality control procedures.
Safety guard businesses are unlike any seller a home manager usually hires. If you hire a painter, you can see whether they do their tasks by looking at the walls. But when you hire a security guard company, how often can you see if the guard company is performing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your guards. In most cases they likely are, but it is important to implement a method of verification and quality control to make sure that problems associated with the lack of performing these tasks do not start to happen.
In this guide we’ll discuss five (5) simple steps to improving your security guard service and attaining everything you picture as your perfect mobile security London.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a predetermined amount of training before they could start working as security guards. If your condition is among these states, make sure your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security provider and ask yourself does it seem adequate.
It is also your security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they are, they should be supplying you with verifications. If not, why?
Another excellent way to display if the guard is a fantastic fit for your house is to perform a brief”interview” to get a sense of the guard and to describe your expectations. This first conversation will tell you a lot about what to expect from this guard and it provides you a chance to ask a different guard if you feel it is necessary.
Assess Guard Training
Although most security guard businesses have a very thorough orientation that introduces every guard to the company itself, in many circumstances the guard’s orientation to his assigned land is not quite as complete. We predict the orientation for the assigned land”Site Specific Training”. Find out what your site specific training looks like:
• Can it happen at your property?
• Just how long is each new officer educated?
• Just how long does the security firm double lender?
Determine the response to each of these questions and be sure they fit with what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and also your site specific training to acquire an understanding of what goes on preparing a guard to operate in your property.
Protect supervision is among the more important factors of good security guard support. When security businesses deliver poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to learn and better understand their duties. When the guards are not being supervised, they start to feel their work is not significant and they start to see themselves as less of a region of the security team. When guards do not feel as part of your team it generally contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the Standard security firm field manager spot checks, the 2 methods of distant oversight that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards must produce rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant way of tracking the guards while they are in your property. These tracking systems allow the security guard company to track the log and time the activity of these guards while they are making rounds to several areas in your property. Many Officer Tour Tracking Systems can generate reports which enable the security guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager should also be given with an abridged version of these reports.
Along with Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in frequently with the security guard provider provides a way of earning sure each guard is safe and alert. By having guards check-in frequently with the security guard company, at least every 30 minutes, guards believe their safety is important and being awake and attentive is an significant part their job.
Expand Your Favorite
After hours inspections of your guards are always great ways of finding out exactly what is happening with your security while you are not there. Through these inspections, be sure to ask your security guards questions regarding their duties and responsibilities to make sure they understand their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when choosing a security consultant be confident the consultant is not really a security guard company. If so, your audit is sure to develop problems with your existing security guard company.